Project Description
The Challenge
Sue had been a long-standing customer of her previous IT provider and remained with them after they were acquired by a larger company. However, things began to change. She received a new invoice with a five-year contract term that was difficult to understand — packed with technical jargon and vague descriptions of services and software.
The clarity and quality of support had also declined, creating unnecessary stress and disruption to her daily operations.
Key issues identified:
- Lengthy 5-year IT support contract with unclear terms
- Charges for software that had not been delivered
- Invoices filled with jargon and lacking transparency
Our Solution
We carried out a full review of the existing support arrangement, clarified the services being paid for, and ensured Sue had access to all the software and licenses listed.
Our approach focused on transparency, simplicity, and full utilisation of the tools available to her — particularly within Microsoft 365.
What we delivered:
- Shorter, more flexible support contract
- Clear, easy-to-understand service breakdown
- Full alignment between Microsoft 365 licenses and active usage
- Training on Microsoft Teams Premium to build user confidence
- Implementation of reliable cloud backup to protect company data
The Results
- Immediate access and adoption of Microsoft Teams Premium
- Fast, responsive support for all technical queries
- Full backup of Microsoft 365 and company data for peace of mind
- Confidence in a support partner who provides clear, professional guidance
“I’ve known and trusted Softext for over 15 years, with their support with Sage and ACT, they’ve never let me or my clients down.
When I faced confusing contracts and missing software with a previous provider, they stepped in with clarity, care, and competence. From flexible support terms to expert Microsoft 365 training, they didn’t just fix the problems—they made me feel confident in my IT again.
Their support is clear, honest, and always just a phone call away. Truly a service you can rely on.”
Thank you Softext
