One team for all your IT — network, hardware and support, under one roof

We support UK SMEs with fully managed IT — helpdesk, monitoring, security, backup and Microsoft 365 — as a single point of contact.

What's Included?

Your current IT provider takes days to respond. Every call goes through a queue, and you never speak to the same person twice.

You’re not sure what’s actually included in your contract, and nobody’s explained what happens if something serious goes wrong. Switching IT provider feels like a bigger job than living with what you’ve got — so most businesses don’t.

Sound familiar?

…It doesn’t need to be a big job. We handle the transition.

Break-fix / Reactive support

Managed IT with Softext

When we get involved

After something’s already gone wrong

Monitored continuously, so issues get caught early

Cost

Unpredictable — you pay more when things break

One predictable monthly plan

Who you speak to

Whoever’s free — explain the problem from scratch each time

A team that already knows your setup

Security & backups

Rarely offered, or added only once something’s already gone wrong

Tailored to your business and invoiced alongside your plan — never bolted on as an afterthought

Sound familiar?

Your current IT provider takes days to respond. Every call goes through a queue, and you never speak to the same person twice.

It doesn’t need to be a big job. We handle the transition.

Everything under one plan

Helpdesk & support

Unlimited phone and email support during office hours
Response times in line with the SLA agreed for your business
Fast, managed onboarding if you’re switching from another provider
A named point of contact, not a rotating queue

Microsoft 365

Licensing, setup and migration
Email security
Teams and collaboration tools

Monitoring & security

24/7 monitoring of critical infrastructure
Patch and update management
Cyber threat protection
Cyber Essentials-aligned security practices

Backup & continuity

Backup for Windows, Mac, Microsoft 365, Google Workspace, VMware, Hyper-V and much more

Hardware & procurement

Sourcing, supply and setup, from single devices to full server stacks

Four steps, Managed for you

Nothing happens until you're ready — and once you are, we manage the handover with your current provider.

Discovery call

A short, no-obligation conversation about what you've got and what's not working.

Free IT review

We look at your current setup and give you a clear picture of where the gaps are.

Managed handover

We deal with your current provider directly, so you're not stuck in the middle.

You're live

Support starts, monitored and backed by your agreed SLA from day one.

Industries we work with

Every industry works differently. Here's how we support yours.

Finance

Accountants and financial service firms handling sensitive client data.

More info

Construction

Site-based teams who need IT that works as well on-site as in the office.

Manufacturing

Production environments where downtime has a direct, visible cost.

More info

Distribution

Businesses coordinating stock, orders and logistics across multiple sites.

Services

Firms where reliable systems and quick support directly affect client work.

FAQs about Managed IT Support

How difficult is it to switch IT provider?

More straightforward than most people expect — see “How switching works” above for the four steps we handle for you.

How quickly do you respond to issues?

We work to a clear service level agreement, confirmed with you before you sign up, so you always know what to expect. If you’re switching from a provider where this hasn’t been clear, that’s usually one of the first things we sort out.

Do you support businesses our size?

We work with SMEs across a range of sizes — if you’re not sure whether you’re a fit, it’s exactly the kind of thing to ask on a free, no-obligation IT review.

Can you manage our Microsoft 365?

Yes — licensing, setup, migration, security and ongoing support are all included.

Do you provide cybersecurity?

Yes — we’re Cyber Essentials accredited and include cyber threat protection and secure password management as standard.

What happens to our data if we ever decide to leave?

Your data, documentation and configurations are yours — not ours. If you ever decide to move on, you’ll get full access and a proper handover, no exceptions.

Do we need to replace our existing systems to switch to you?

No. We start by reviewing what you’ve already got and work with it wherever possible — you won’t be forced into a full rip-and-replace just to become a customer.

How is our data protected when you have remote access?

All remote access uses secure, encrypted connections, and it’s only ever used with your knowledge — never without it.

Is there a minimum contract length?

Yes, our standard agreement runs for 12 months. We’ll talk you through exactly what that includes on your free IT review, before you commit to anything.

Case Studies

Working with Rob & the team at Softext has been a breath of fresh air. Their proactive approach and expertise meant we stayed focused on our work, while they managed the entire transition behind the scenes.

Read full case study here >

Simon PepperCTM UK & CTM Equipment Ltd

When I faced confusing contracts and missing software with a previous provider, they stepped in with clarity, care, and competence. From flexible support terms to expert Microsoft 365 training, they didn’t just fix the problems—they made me feel confident in my IT again.

Their support is clear, honest, and always just a phone call away. Truly a service you can rely on.”

Read full case study here >

Sue GreenRix Green