Your Sage 50 company runs on IT. Shouldn’t one team look after both?
TotalCare combines expert Sage 50 support and fully managed IT under one roof — so when something breaks, there's one call, one team, and nobody pointing the finger at anyone else.
Sound familiar? Sage crashes — you call IT. IT says it’s a Sage problem. You call Sage. Sage says it’s an IT problem. Meanwhile your accounts team is stuck and nobody’s fixing anything.
Most IT companies have never opened Sage 50 in their lives
When you run two separate suppliers for your software and your IT, you're constantly managing the gap between them. Neither side owns the problem. Resolution takes days. And your finance team pays the price.
The Solution
TotalCare is built specifically around Sage 50 — not bolted onto a generic IT support contract. The same engineers who fix your laptop also understand why Sage slows down when too many users are in the data file at once, and why the wrong server spec causes the kind of month-end sluggishness nobody can quite explain.
- Sage 50 specialists on your helpdesk – The same team who fix your IT understands Sage inside out. No hand-offs, no confusion about who to call.
- Backups timed around Sage – We know when to back up around your Sage data cycle. Generic IT companies don’t — and that’s how data gets lost.
- Infrastructure built for Sage performance – Right RAM, right network, right storage — configured specifically for how Sage 50 actually works.
- Proactive monitoring – We spot problems before your team does. Most issues are fixed before anyone notices.
What's included
Everything your business needs, under one roof
Most of our customers started with just Sage support. Then their server needed attention, or their backups weren’t quite right, or someone forgot to renew a Microsoft licence and the whole team got locked out of email on a Friday afternoon. One by one, we ended up looking after everything — because it made more sense for one team to understand the whole picture rather than three different suppliers each only seeing their slice of it.
Sage 50 – Supported since 2012, inside and out
IT support – Fully managed helpdesk, monitoring, on-site when it’s needed
Backup & recovery – Timed around your Sage data, not just the clock
Microsoft 365 – Licences, setup, security, sorted
Cybersecurity – Protection that runs quietly in the background
Businesses who've made the switch
They respond to issues quickly, they always follow through to ensure issues are resolved, they save us money by suggesting alternative options when available and they explain everything as we go along so that we have a full understanding of our system.
Working with Rob & the team at Softext has been a breath of fresh air. Their proactive approach and expertise meant we stayed focused on our work, while they managed the entire transition behind the scenes.
Every time I call, the staff are happy to help and always resolve any issues I have, often providing more information than they have to. Very friendly and supportive.
I’ve been a customer for 5+ years. They are always helpful, knowledgeable, and understanding. When dealing with technical issues they explain things clearly — they really do look after their clients.
Frequently Asked Questions (FAQs)
No. We provide a fully managed onboarding process, including and a 30-day handover plan to ensure a seamless transition with minimal downtime.
Yes — but TotalCare works best when we manage both IT and Sage. That’s how we eliminate finger-pointing and speed up resolution times. However, we can also work alongside your current IT team if needed.
Our UK-based helpdesk responds within agreed SLA times (often faster). For urgent Sage issues or IT problems, you’ll speak directly with someone who understands both — no more bouncing between providers.
Yes, we support many Sage 50 add-ons, payroll modules, and integrations. Just mention what you’re using during our discovery call, and we’ll confirm what’s covered.
Absolutely. Our cloud-friendly IT support and Sage experience means we can help remote staff, VPN users, or multi-location teams work smoothly and securely.
We mainly support UK SMEs across finance, construction, manufacturing, distribution, and services — any business using Sage 50 that wants faster, better support from a joined-up provider.
Book a no-obligation discovery call. We’ll assess your setup, support gaps, and give you a tailored quote — no sales pressure.
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