Managed IT Services

Reliable Managed IT Services

Supporting SMEs around the UK, Softext Manage IT Services with On-Premise, Cloud-Hosted, or Hybrid Environments.

Tailored support on choosing the right systems for your business
Help setting up and maintaining your IT infrastructure
Protect your business from cyber threats
Professional and reliable IT service provider to work with

Managed Support

24/7 Monitoring

Backup & Protection

IT Procurement

Business Guidance

Bespoke Services

Managed IT Services | What's Included?

Our managed IT services cover everything from fully outsourced IT packages to single-service requests that fill the gaps in your IT set-up. Our managed IT support services cover everything from troubleshooting to full system implementation and upgrades, plus everything in between!

As a managed IT service provider (MSP) we’ll act as your IT department so you don’t need to worry about hiring additional staff or technicians.

When you choose Softext as your MSP you’ll get

A dedicated, experienced, and proactive IT support team to monitor your IT systems and resolve any issues
Unlimited Support via Phone or Email
Fast response time to all ticket requests
Device configuration & monitoring with Patch / Update management
Cyber Threat Protection
Secure password management
24/7 Monitoring of Critical Infrastructure
Support & Guidance from Certified IT Technicians – Even On Non-Supported Topics!

Managed IT Services | What's Included?

As a managed IT service provider (MSP) we’ll act as your IT department so you don’t need to worry about hiring additional staff or technicians.

When you choose Softext as your MSP you’ll get

A dedicated, experienced, and proactive IT support team to monitor your IT systems and resolve any issues
Unlimited Support via Phone or Email
Fast response time to all ticket requests
Device configuration & monitoring with Patch / Update management
Cyber Threat Protection
Secure password management
24/7 Monitoring of Critical Infrastructure
Support & Guidance from Certified IT Technicians – Even On Non-Supported Topics!

Remote IT Support

Speak directly to our IT support team via phone or email to resolve any IT issues or queries. Our expert technicians will keep you up-to-date every step of the way so you can get back to business as quickly as possible.

Onsite IT Support

If you need an IT engineer onsite, we offer both on-demand visits and regular maintenance visits as part of our onsite offering. Onsite visits can include assistance with hardware installation, implementation of major system changes, backup or disaster recovery, or general maintenance & advice.

Network Support

We’ll keep your business running smoothly with IT systems that work. Our remote monitoring tools alert us of any potential problems so we can fix them before they become an issue. We also proactively monitor your network and devices for cyber security threats, storage capacity limitations, and declining hardware performance.

Proven Expertise

Our IT experts know what they’re doing. We’ve got experience in using a wide range of technologies, so we can find the right solutions for your business. We’re also Cyber Essentials accredited so you can be sure you’re in safe hands.

Customised Solutions

We don’t believe in one-size-fits-all solutions. Your business is unique, and so are your IT needs. We tailor our services to match your specific requirements, goals, and budget.

Cost-Efficiency

By outsourcing your IT needs to us, you can reduce IT-related operational costs, increase efficiency, and free up resources so you can focus on your business.

Security First

In a world of ever-increasing cyber threats, security is a top priority. We employ robust security measures to protect your data and systems, ensuring peace of mind.

Scalability

As your business grows, so do your IT requirements. We can seamlessly scale our services to accommodate your changing needs.

Reliable Support

Our proactive approach means we’re monitoring your systems around the clock, so we can identify and address potential issues before they affect your business.

Backup Services

Industry Leading Backup Solutions

We offer advanced backup solutions designed to ensure comprehensive data protection and business continuity. We support a wide range of systems, including Windows, Linux, Mac OS X, Microsoft 365, Google Workspace, VMware, and Hyper-V.

Key features include flexible backup schedules, options for cloud or local storage, encryption for data security, and regular health reports to monitor the status of backups. Additionally, the Advanced Backup pack extends these capabilities with continuous data protection, backup for SQL and Exchange, and compliance reporting, making it a robust solution for businesses of all sizes.

View Backup Solutions

View Hardware

Hardware

Manage all your business hardware needs

We offer a range of IT procurement services tailored to support SMEs across the UK. We can procure, apply, install, implement, manage, and support various IT resources, from keyboards to full server stacks and software licensing.

So whatever your hardware needs, we have you covered.