When is the best time to Change IT Support Providers?
Is it time to renew your IT support contract? The best time to reassess your IT support options and ensure you’re getting the service and value you need, is during the renewal period. We explain how to make the most of this period by exploring why it is the ideal time for shopping around, what to look for in your renewal quote, and how to handle the process if you do decide to switch providers.
Shop Around at Renewal Time
Your renewal period is a natural checkpoint to reflect on whether your current IT support provider is still the best fit for your business. This is a great time to shop around and see if there are any better offers out there.
Here’s what to look out for:
Potential Cost Savings: Automatic renewals often increase year after year; can you get a cheaper price just by switching providers?
Improved Service Options: Other providers may offer support levels or features that align better with your current needs, whether that’s faster response times, enhanced cybersecurity, or a tailored support plan for your business.
Market Awareness: Comparing quotes from other providers not only gives you a sense of pricing but also highlights any innovations or services that are not included in your current plan.
Reviewing Your IT Support Renewal Quote
When your renewal quote arrives, don’t just sign it off without taking a closer look.
Stop! and review these two key questions:
Are You Paying for Unnecessary Items?
It’s not uncommon to find that you’re being billed for services or extras you no longer use. Take the time to identify anything unnecessary that you can cut back on.
Does the Service Meet Your Needs?
Has your business grown or evolved? Your IT support needs may have changed too. This is a good time to ensure your contract reflects what is actually required, whether that is extended support hours, a higher level of proactive monitoring, or faster response times.
What to Do if You Decide to Leave
If you find that another provider is a better fit, it’s important to plan the transition carefully. Here are some tips how to approach it:
Get Multiple Quotes
Reach out to two or three providers to compare pricing and service levels. This will give you a clear picture of the options available to you and ensure you are not overpaying or underserved.
Don’t Pick the Cheapest Option
While cost is a big factor, it’s not the only one to consider. Make sure your chosen provider can meet your specific requirements and provide the level of support you need. A cheaper service can cost more in the long term if it leads to downtime or unresolved issues.
Plan for a Smooth Handover
Switching IT providers doesn’t have to be stressful. Work with both your current and new provider to make sure the transition is seamless and there is no interruption to your day-to-day operations. This includes managing any data migration and system changes.
Taking the time to review your IT support options at renewal ensures your business is getting the right balance of service, support, and cost. Even if you decide to stay with your current provider, you will do so in the knowledge that you have explored all of your options and made the best choice for your business.
Managed IT Support from Softext
If you’re considering a change or want to stay ahead of your renewal date, let us help you. Tell us your renewal date and we’ll be in touch with a personalised quote tailored to your business needs.