Trainer Profile – Jayne MartinsNikki
Jayne Martins has been an associate member of the Softext training team, delivering on site Sage 50 Accounts, Payroll, HR, P11d and Forecasting to our Sage clients across the UK. Jayne has built up an enviable reputation as one of our trusted advisers and is a popular and important member of our team.
Before becoming a Sage trainer, Jayne’s professional career began as a Personal Assistant to a Company Accountant and as a consequence of that role gradually moved onto helping maintain the new in-house accounting system.
Having been trained by the business partner who supplied the system, Jayne created a program of training workshops sessions and delivered training to all of the in-house staff. She was the main point of contact between her company and the business partner’s implementation team to ensure that the project stayed on course, within budget and was fully implemented on time.
This sparked an interest in solution support and training and within two years of delivering this successful project, Jayne accepted the offer of a post with a local accounting solution business partner. This career move began from the bottom up in the technical support team which involved working with clients and the software houses on the day to day issues that we all have with computerised solutions and was a very valuable learning curve. After putting in many hours on solution training programs, Jayne became accredited with various solutions and progressed to delivering training courses on behalf of the reseller and within two years, was invited to head up the training services department, managing a team of trainers.
Jayne progressed to working directly for Sage Software PLC as a Field Based Technical Account Manager (TAM). Sage TAMs were more product than sales focused and were an important part of the Sage Business Partner support team, delivering solution training to the reseller network to help them identify and sell accounting and payroll solutions in their locality. She then accepted promotion to the newly formed Sage Presentation team and toured the UK delivering solution focused seminars hosted by the business partner network to potential end users which helped generate sales leads, a post that she enjoyed enormously.
What does a Sage Trainer do?
Jayne delivers in the main, bespoke on site Sage 50 solution courses. Classroom courses are also offered but don’t seem to be as popular these days as users mostly require the trainer to analyse their business processes and staff skills and devise a more focused course that is delivered on site and using their own data. Drawing on her past career and knowledge, Jayne quickly sums up what is needed and trains either groups or individuals in a workshop type environment in a friendly but organised manner.