IT Support Sutton Coldfield
IT Support in Sutton Coldfield for Small and Medium Businesses
When your computers, email or backups go wrong, you want an IT provider who picks up the phone and fixes it.
Softext is an IT company based in Tamworth, supporting businesses in Sutton Coldfield and across the Midlands. We’ve provided IT support and managed IT services since 2012: an IT helpdesk for your staff, remote fixes for most problems, and an engineer on site when it’s needed. It’s one fixed monthly fee, and our response time is under two hours.
Outsourced IT Helpdesk for Sutton Coldfield Businesses
We act as your IT department. Your staff get a helpdesk to call, and we monitor your devices and fix many problems before anyone notices. Our support packages are flexible, so they suit SMEs from a handful of staff up to a few dozen. If you already have your own IT person, we can work alongside them (co-managed IT).
- Helpdesk and remote support for all your staff
- Setup, maintenance and upgrades of your computers, servers and network
- Anti-malware and web filtering included
- On-site visits in Sutton Coldfield when a problem can’t be fixed remotely
- Response in under 2 hours
Backup and Disaster Recovery
Get back to work quickly if the worst happens
A backup is only worth having if it gets you working again. We back up your servers and files to a secure offsite location, and we protect older copies from modern malware. You can restore a single file or a whole system.
- Offsite storage with geo-replication options
- Full system, folder or file-level backups
- Works with Hyper-V, Synology, SQL, Active Directory and more
- Flexible schedules and retention
- Older backups protected from modern malware
Microsoft 365 Support in Sutton Coldfield
Most businesses pay for Microsoft 365 and use a fraction of it. We set it up properly, keep it secure, and make sure you only pay for the licences your staff actually use.
Whether you’re new to Microsoft 365 or have used it for years, we start with a look at what you have now. If you’re already on it, we review how you use it and where you’re paying for things you don’t need. If you’re still on an older setup, we can plan the move and keep disruption to a minimum. After that, you have one team to call when something stops working.
- Email, OneDrive, SharePoint and Teams set up around how your team works
- Customisation and integration with your other systems
- Multi-factor authentication and sensible security settings
- Day-to-day help when your staff get stuck
VoIP Phone Systems
We supply and support cloud phone systems (VoIP) through RingCentral, so your team can make and take calls from a desk phone, laptop, mobile or Microsoft Teams. You keep your existing business number, calls sound clear, and if anything goes wrong you ring us rather than chasing a separate phone supplier.
- Calling, messaging and video meetings on one platform
- Call recording, call routing and voicemail control
- AI call recaps with action items
- 99.99% uptime SLA and unlimited inbound calling minutes
Learn more: VoIP Phone Systems
Cloud Hosting
If you’d rather not run your own server, we host a virtual office for you. Your team opens their desktop from any internet-connected device, in the office or at home, and we look after the hardware, updates and backups. We host Sage 50 and Act!, along with email and documents, for businesses that want to stop worrying about servers.
- Daily backups of your hosted environment
- Multi-factor authentication on every logon
- Works on Windows, Mac, Android and iOS
- Sized for 2 users or 100+, and scaled up or down as you grow
Learn more: Cloud Hosting Services
How working with us starts
Nothing happens until you're ready — and once you are, we manage the handover with your current provider.
FREE IT Review
We look at your devices, software, backup and security and tell you what needs attention.
A Clear Quote
A fixed monthly price based on your users, your devices and the support you actually need.
Onboarding
We set up monitoring and protection and move you across with as little disruption as possible.
Ongoing Support
Regular check-ups, and a quick answer when something breaks, so there are no surprises.
Choosing between providers? Read our guide on how to choose an IT support company in Sutton Coldfield, which covers what to ask, what is included and what it should cost.
Industries we work with
Every industry works differently. Here's how we support yours.
FAQs about Managed IT Support
Under two hours. Many issues are fixed within minutes because we can connect to your computers remotely.
Yes. Many customers keep someone in-house and use us for the helpdesk, security, backup and cover when they are away.
Yes, both. We can also host them for you if you’d rather not run your own server.
Yes — licensing, setup, migration, security and ongoing support are all included.
Yes — we’re Cyber Essentials accredited and include cyber threat protection and secure password management as standard.
Yes. Most problems are fixed remotely, but when something needs someone in the room, we send an engineer to your premises.
It depends on how many users and devices you have and what is included. We give you a fixed monthly quote after a free IT review.
Yes, it’s free. It’s the first step when you work with us, and the steps above show what it covers.
Case Studies
Working with Rob & the team at Softext has been a breath of fresh air. Their proactive approach and expertise meant we stayed focused on our work, while they managed the entire transition behind the scenes.
When I faced confusing contracts and missing software with a previous provider, they stepped in with clarity, care, and competence. From flexible support terms to expert Microsoft 365 training, they didn’t just fix the problems—they made me feel confident in my IT again.
Their support is clear, honest, and always just a phone call away. Truly a service you can rely on.”