Act! Website Chat
Act! Website Chat
Connect Instantly & Convert More Leads
Capture leads and build stronger connections using Act! Website Chat—fully integrated with Act! Cloud. Instantly collect key visitor details during live chats, auto-sync conversations to CRM contact records, and schedule follow-ups without leaving the chat window. Turn quick interactions into long-term customer relationships, all from your website.
Connect with Website Visitors Instantly
With Act! Website Chat, you can engage customers and prospects in real time directly from your website. Capture valuable lead information, deliver instant support, and sync all chat data with Act! CRM Cloud—ensuring no conversation is lost and every opportunity is followed up efficiently.
- Chat with website visitors in real-time
- Automatically log chat history inside Act!
- Turn conversations into leads effortlessly
Maintain Conversations & Strengthen Relationships
Every live chat interaction is automatically recorded and stored in Act! Cloud, allowing your team to assign follow-ups, send post-chat surveys, and continue conversations without missing a beat—ensuring no lead slips through the cracks.
- Schedule follow-ups after each chat to nurture leads
- Send chat transcripts via email for easy record-keeping
- Integrate chat with Act! Web Lead Forms & Online Surveys for deeper insights
Website Chat is included with an Act! Advantage subscription.
Act! Advantage Standard
Includes Standard Online Chat
Add a live chat widget to your website to provide real-time customer assistance and improve engagement.
Includes one designated user
Act! Advantage Professional & Ultimate
Includes Advanced Website Chat
Everything in Standard, plus support for multiple chat users and multiple websites. Department-based routing ensures conversations are directed to the right agents, improving response times and delivering more efficient, personalised support across your entire team.
Included for all users