Act! Online Surveys
Act! Online Surveys
Capture Feedback & Drive Smarter Business Decisions
Quickly design and distribute custom surveys directly within Act! CRM. Automatically collect customer feedback, sync responses to your CRM, and access real-time insights to improve engagement, refine services, and make more informed decisions.
Collect Meaningful Customer Feedback
To deliver better services and experiences, you need to understand your customers deeply. With Act! Online Surveys—fully integrated with Act! Premium CRM Cloud (Act! Advantage) — you can build custom-branded, mobile-friendly surveys that engage users and generate high-quality, actionable insights.
- Create interactive, custom-branded surveys
- Use skip logic to ask only relevant questions
- Boost response rates with an easy, mobile-friendly interface
Seamlessly Collect & Act on Customer Insights
Act! Online Surveys connects seamlessly with Act! CRM Cloud, allowing you to automatically capture and store feedback within your CRM—eliminating the need to switch between tools and ensuring valuable insights are always accessible.
- Map survey data to contact records for real-time insights
- Automatically categorise responses for targeted engagement
- Set up personalised actions based on customer feedback
Online Surveys is available with an Act! Advantage subscription.
Act! Advantage Standard
Includes Standard Online
Surveys
Easily create and publish online surveys to collect customer insights, automated follow-ups—perfect for individual users.
Includes one designated user
Act! Advantage Professional & Ultimate
Includes Advanced Online
Surveys
Everything in Standard, plus drip email campaigns and shared images to boost engagement and responses.
Included for all users