Service Schedule – Training Resources and Services

Service Schedule – Training Resources and Services

Additional Terms and Conditions applicable to Training resources and Services

“Services” means the services which are to be provided by Us to you as
specified in your Order (and confirmed in Our Order Confirmation);
“Goods” means the goods which are to be supplied by Us to you as specified in your Order
(and confirmed in Our Order Acceptance);


1     Description and Specification of Goods (Training Manuals, Self Study Course, Online course, physical goods)

1.1     We have made every reasonable effort to ensure that the Goods conform to illustrations, photographs and descriptions provided in Our sales and marketing literature and descriptions provided by Our salespeople.  We cannot, however, guarantee that all illustrations and/or photographs will be precisely accurate [due to discrepancies that may arise during the printing process AND/OR differences in the colour reproduction of electronic displays. Our Training manuals are printed in Black and White.
1.2     If We find, or are made aware of, any typographical, clerical or other accidental errors or omissions in any training manuals, sales and marketing literature, price lists or any other documents We will make every reasonable effort to correct such errors or omissions as soon as is reasonably possible.  If, as a result of any such error or omission, you have received the wrong Goods, you may return those Goods to Us. If, as a result of any such error or omission, you have paid too much, We will refund the excess paid for the Goods.
1.3     When placing an Order for bespoke Goods, please ensure that all information that you provide to Us is correct, accurate and complete.  We cannot accept the return of any bespoke Goods.
1.4     During the first seven days after receiving your standard materials (no customisation to covers or content), you may cancel your order in writing and return the materials at your own expense. So long as we then receive the materials in good resalable condition, within 21 days of you receiving your materials, you will receive a refund of all amounts minus 25% handling/re stocking charge will be levied. We suggest using special or recorded delivery to ensure it is returned. Alternatively, you can swap your course materials for a course of the same value.
1.5     You may not sell any printed or electronic versions of products containing any of our content except where the charge forms part of a training package supplied by your organisation.
1.6     Where you edit the course content in any way, by changing our content or adding your own content, we do not guarantee the accuracy or functionality of the amended content, and are not obliged to offer any after sales support for the amended content.
1.7     No part of the Softext Training manuals may be reproduced, stored in or introduced into a retrieval system, or transmitted in any form by any means, electronic, mechanical, photocopying, recording, or otherwise, or for any purpose, without the express prior written permission of the copyright holder.

2.     Supply of Training Services

2.1     The Supplier shall provide the training specified in the Service Specification to such number of the employees of the Customer and in such manner as are specified in the Order.
2.2     Where the training is being provided remotely the Customer must comply with the terms of the Supplier’s website terms and conditions and website acceptable use policy.
2.3     Where the training is being provided at the Customer’s premises the Customer is responsible for ensuring that:
(a) Payment is made at earliest convenience to reserve the date and trainer who will be delivering the training.
(b) a suitable room is made available in which the training can be conducted in a safe environment;
(c) there is sufficient equipment for the number of the Customer’s employees undertaking the training;
(d) there is a working internet connection; and
(e) there are suitable refreshments available.

2.4     The Supplier shall not be liable for any late start to the training as a result of delays on public transportation networks or as a result of adverse weather.

Cancellation & Rescheduling Charges

Please note that all bookings for training are accepted on the basis that the following charges will apply to cancellations or requests for rescheduling. In the event of non-attendance where payment in full has been received, there will be no refund. In the event of non-attendance where payment in full has not been received payment will remain due and payable. The agreed training date can be rescheduled or cancelled free of charge within 24 hours of the time of agreement, if no payment has been made. After 24 hours has elapsed, charges apply as follows:

(a) Cancellation Number of days before the scheduled date          Charges applied

 Days  Charges
 29 days or more  10% of the course fee
 15 – 28 days  25% of the course fee
 8 – 14 days  50% of the course fee
 Less than 7 days  100% of the course fee

(b) Rescheduling Number of days before the scheduled date          Charges applied

 Days  Charges
 29 days or more  No Charge
 14 – 27 days  £95 + VAT
Less than 14 days £195+VAT, and £195+VAT per day for onsite

Training dates can be rescheduled but are subject to availability and additional costs. Any expenses already incurred for onsite training will be charged such as hotel and public transport.